服务条款

服务范围

我们提供全面的供应链解决方案，包括国际货运（空运和海运）、美国国内仓储和最后一公里履约。这些服务通过ZJ供应链（中国侧运营）和 RUKAI Logistics Inc.（美国侧运营）的协作提供。

使用我们的服务即表示您同意本文档中概述的条款。任何额外的服务特定条款将记录在您的个人服务协议或标准操作程序（SOP）中。

禁止物品与限制

为维护仓库安全和合规性，我们执行以下限制：

客户有责任准确申报所有货物的内容。未披露禁止或限制物品可能导致服务立即终止和潜在的法律责任。

OMS与技术使用

客户获得对我们订单管理系统（OMS）的免费、非独占访问权，以跟踪库存和管理履约运营。此访问作为增值服务提供，须遵守以下条件：

• Non-Exclusive License: Access is granted solely for the purpose of managing your own logistics operations through our platform.
• Data Security: Clients must comply with applicable data security standards and are responsible for safeguarding their login credentials.
• Acceptable Use: The OMS may not be reverse-engineered, resold, or used for any purpose other than managing fulfillment through our warehouse network.
• Service Availability: We strive to maintain high uptime but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance.

责任与索赔

我们的责任框架旨在透明和公平：

• Fulfillment Operations: We are responsible for fulfillment tasks executed within our managed warehouse network, including receiving, storage, picking, packing, and shipping.
• International Transit: Liability for international freight (air and sea) is governed by the specific terms and conditions of the chosen freight carrier. We recommend appropriate cargo insurance for all international shipments.
• Claims Process: Any claims regarding lost or damaged goods must be submitted within the timeframe specified in our Standard Operating Procedures (SOP) documentation. Claims submitted outside this window may be declined.
• Limitation of Liability: Our maximum liability for any single claim shall not exceed the value of the goods in question or the amount covered by applicable insurance, whichever is lower.

适用法律

本条款受美国加利福尼亚州法律管辖并据此解释，我们的主要美国运营位于该州。

因本服务条款产生或相关的任何争议应通过在加利福尼亚州洛杉矶的约束性仲裁解决，除非双方另有书面约定。

最后更新：2026年7月